ADE Security, Availability, and Third-Party Services Policy

ADE is designed with reliability, security, and operational continuity in mind. We aim to use reputable infrastructure, hosting, security, communications, and software providers, and to apply commercially reasonable measures to support the stability and protection of the Service.

At the same time, no hosted software environment is perfect, and no internet-based service can guarantee uninterrupted availability or absolute security. This Policy explains how Autonomous Digital approaches those issues and where responsibility is allocated.

This Policy is incorporated into the ADE Terms and Conditions and forms an integral part of your agreement with Autonomous Digital.

1. Security Approach

Autonomous Digital aims to implement reasonable and appropriate administrative, technical, and organizational safeguards designed to protect the Service and the information processed through it. Depending on the Service configuration, environment, service scope, and available functionality, such measures may include, where applicable, access controls, authentication controls, logging, monitoring, segmentation, encryption in transit, encryption at rest, backup strategies, change management, vendor review, and security response processes.

The specific controls in place may evolve over time as the Service develops, threats change, providers change, security practices mature, and available controls, features, or security functionality vary by service scope, configuration, plan, or signed agreement.

2. Shared Responsibility

Security is a shared responsibility. Autonomous Digital is responsible for the security of the Service environment we control. Customer is responsible for its own systems, user administration, credentials, devices, endpoints, data classification, approval design, backups, legal compliance, and how it configures and uses the Service. Any backups, redundancy, or recovery measures implemented by Autonomous Digital are for service resilience and operational continuity unless otherwise expressly stated in a signed agreement, and Customer remains responsible for maintaining any backups it considers necessary for its own business, legal, or recordkeeping purposes.

3. Availability and Performance

We work to provide a dependable service experience and to maintain reasonable operational continuity. However, availability may be affected by scheduled maintenance, emergency maintenance, third-party outages, telecom issues, software defects, internet conditions, cloud provider incidents, customer environment issues, abuse prevention measures, legal requirements, or force majeure events, or other factors beyond Autonomous Digital’s reasonable control.

Unless otherwise expressly stated in a signed service level agreement, Autonomous Digital does not guarantee any particular uptime percentage, response time, delivery time, throughput, latency, or other service level.

4. Maintenance and Changes

We may perform maintenance, upgrades, patches, reconfigurations, migrations, or emergency actions that affect the Service. Where practical, we aim to schedule maintenance responsibly and reduce disruption.

We may also change, replace, or discontinue integrations, model providers, communication channels, infrastructure components, or supporting services as part of ongoing product operation and improvement, security, legal compliance, or third-party provider changes.

5. Technical Support and Current Version Requirement

Autonomous Digital aims to design, maintain, and improve the Service to minimize routine technical support. However, where technical support is reasonably required, Autonomous Digital may provide commercially reasonable technical support for the then-current version of the Service and for supported configurations, features, integrations, and customer-side components.

Because the Service is provided as a software-as-a-service offering, most updates, upgrades, patches, improvements, and changes are expected to be applied automatically within the Service environment controlled by Autonomous Digital. However, certain updates may require Customer action, including updates to customer-side configurations, credentials, integrations, permissions, embedded code, browser settings, communication channels, devices, or other systems outside Autonomous Digital’s direct control.

Customer agrees to follow reasonable update instructions provided by Autonomous Digital when an update, configuration change, credential update, permission change, embedded code update, or other customer-side action is necessary to continue using the Service. Autonomous Digital provides technical support only for the then-current version of the Service and the then-current supported configurations made available by Autonomous Digital. Autonomous Digital does not provide technical support for prior versions, outdated implementations, customer-modified implementations, unsupported configurations, or customer environments that have not been updated after a reasonable update request from Autonomous Digital.

6. Third-Party Services

ADE may depend on third-party cloud platforms, AI providers, telecom services, email services, messaging platforms, authentication tools, analytics tools, payment processors, and other software or network providers. Autonomous Digital seeks to use providers it considers appropriate for the Service, but such providers operate independently and may change their services, terms, policies, or technical requirements over time.

However, those providers operate independently of Autonomous Digital and may change their terms, APIs, features, rate limits, delivery policies, geographic availability, output behavior, security practices, pricing, or uptime at any time.

To the maximum extent permitted by law, Autonomous Digital is not responsible for failures, delays, delivery issues, outages, output differences, data loss, or restrictions caused by third-party services or external networks beyond Autonomous Digital's reasonable control.

7. Security Incidents

If Autonomous Digital determines that a confirmed security incident affecting the Service requires notice under applicable law, contract, or Autonomous Digital’s applicable incident response procedures, Autonomous Digital will provide notice in a commercially reasonable manner and without undue delay, subject to legal, technical, and security considerations.

8. No Absolute Guarantee

We take security and reliability seriously, but the Service cannot be guaranteed to be completely secure, uninterrupted, error-free, or immune from evolving threats, provider failures, software bugs, user error, or malicious activity. Unless expressly stated in writing in a signed agreement, Autonomous Digital does not guarantee that the Service meets any particular audit standard, certification status, control framework, or compliance designation.

9. Reporting Concerns

To report a suspected security issue, abuse, credential compromise, unauthorized access, or other security concern involving the Service, contact ADE@mydigitalemployee.ai as soon as reasonably practicable.