ADE Privacy Policy

Privacy Contact: ADE@mydigitalemployee.ai

This Privacy Policy explains how Trans-M, Ltd DBA Autonomous Digital ("Autonomous Digital," "we," "us," or "our") processes personal information in connection with the Autonomous Digital websites, products, services, communications, and related offerings.

We value privacy and aim to handle information in a responsible, proportionate, and commercially reasonable way. At the same time, because Autonomous Digital Employee ("ADE") may operate through hosted systems, integrations, communications channels, analytics tools, and AI-enabled workflows, the categories of information processed may vary depending on how the Service is used.

This Privacy Policy is incorporated into the ADE Terms and Conditions and forms an integral part of your agreement with Autonomous Digital.

1. Scope

This Privacy Policy applies to personal information we process when you:

visit our website,
request a demo or early access,
communicate with us,
create an account,
use the Service,
integrate external systems or channels with the Service,
receive communications generated or supported by the Service.

This Privacy Policy does not override any data processing terms in a separate signed agreement, order form, or data processing addendum where one applies.

2. Categories of Information We May Process

Depending on how you interact with ADE, we may process the following categories of information:

A. Contact and Business Information

Examples may include name, business email address, company name, job title, phone number, billing contact details, and similar business contact information.

B. Account and Authentication Information

Examples may include account credentials, user identifiers, workspace identifiers, administrator settings, access logs, and authentication-related records.

C. Payment and Transaction Information

Examples may include billing address, subscription details, invoices, payment status, tax information, and limited payment-related metadata provided by payment processors. We typically rely on third-party payment providers to process card or other payment credentials.

D. Service Usage Information

Examples may include feature usage, configuration data, logs, telemetry, device and browser information, approximate geolocation inferred from IP address, session activity, error records, diagnostics, and support interaction history.

E. Customer Content and Workflow Data

Examples may include files, documents, prompts, instructions, communications content, tickets, messages, transcripts, routing data, integrations data, and workflow-related records that Customer or its users submit to the Service.

Examples may include IP address, browser type, operating system, referral URL, pages viewed, clickstream information, session metadata, cookie identifiers, and similar website interaction data.

G. Support and Business Communications

Examples may include emails, call records, meeting notes, support tickets, and other communications with Autonomous Digital.

3. How We Use Information

We may use personal information to:

provide, operate, maintain, support, and improve the Service,
authenticate users and secure accounts,
process subscriptions, invoices, and payments,
respond to requests, inquiries, and support issues,
configure and deliver product features,
monitor performance, reliability, abuse, and security,
troubleshoot, investigate, and prevent misuse or fraud,
communicate about the Service, updates, security issues, and legal notices,
comply with law, legal process, and regulatory obligations,
enforce our agreements and policies,
develop, test, analyze, and improve product functionality.

Where permitted by law and consistent with our commitments, we may also use information in de-identified or aggregated form for analytics, benchmarking, service improvement, and business operations.

4. Legal Bases, Where Applicable

Where privacy law requires a legal basis for processing, we may rely on one or more of the following, as applicable:

performance of a contract,
legitimate interests,
compliance with legal obligations,
consent,
protection of vital interests,
other lawful bases recognized under applicable law.

Depending on the context, Autonomous Digital may act as a data controller or as a data processor on behalf of the Customer. The specific legal basis may depend on the context in which information is collected and processed.

We may share personal information with:

service providers, subprocessors, and vendors that help us operate the Service,
cloud hosting, infrastructure, security, analytics, communications, identity, support, and payment providers,
professional advisers such as lawyers, auditors, insurers, and accountants,
affiliates or successor entities in connection with a merger, acquisition, financing, restructuring, or sale of assets,
government authorities, regulators, law enforcement, courts, or other parties where required by law, legal process, or reasonably necessary to protect the rights, safety, security, or integrity of the Service (additional information regarding legal process, government requests, and legally required disclosures is set out in the ADE Terms and Conditions),
other parties at your direction or where your integrations or configurations cause such sharing.

A list of subprocessors may be made available to current customers of the Service upon request, subject to reasonable verification of customer status and appropriate confidentiality protections, including a commercially reasonable non-disclosure agreement where appropriate. Autonomous Digital is not required to disclose internal security measures, contractual terms, technical architecture, model-routing logic, or other commercially sensitive information beyond what is reasonably necessary to identify the relevant subprocessor and the general nature of its processing role.

6. AI and Automated Processing

Autonomous Digital may use AI systems, automated workflows, or model providers to process inputs and generate outputs. We aim to use such technologies responsibly and with appropriate controls.

However, AI systems are probabilistic and may process data in ways that involve statistical inference, ranking, transformation, or generation. Inputs and outputs may also be processed through third-party model providers as part of providing the Service. Autonomous Digital does not use Customer Content to train general-purpose AI models unless expressly stated in writing. Additional information about AI-related limitations is available in the ADE AI Output and Automation Disclaimer.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Service, maintain records, enforce agreements, resolve disputes, comply with legal obligations, and protect the Service. Retention periods may vary depending on the type of information, the nature of the customer relationship, applicable law, security needs, and operational requirements. Where feasible, Autonomous Digital seeks to limit retention to the period reasonably necessary for the purposes described in this Privacy Policy. Additional information about our retention practices may be provided to customers upon reasonable request.

8. Security

We take security seriously and aim to implement reasonable and appropriate technical, organizational, and administrative measures designed to protect information against unauthorized access, destruction, loss, alteration, misuse, or disclosure. No system is completely immune from risk, and we cannot guarantee absolute security. Additional details are available in the ADE Security, Availability, and Third-Party Services Policy.

9. International Transfers

Depending on where you and our providers are located, personal information may be processed in countries other than the country where it was collected. Cross-border data processing may therefore occur as part of providing the Service. Where Autonomous Digital enters into specific data transfer arrangements or makes transfer-related documentation available, those materials will govern to the extent applicable.

10. Your Rights and Choices

Depending on your location and applicable law, you may have rights to request access, correction, deletion, portability, restriction, objection, withdrawal of consent, or other rights regarding your personal information. Some of these rights may be limited or unavailable depending on applicable law and the nature of the data involved.

To submit a privacy request, contact ADE@mydigitalemployee.ai. We may need to verify your identity before acting on a request.

11. Children

The Service is intended for business and professional use and is not directed to children.

12. Third-Party Services and Links

The Service or website may contain links to third-party websites, products, or services. Those third parties have their own privacy practices and Autonomous Digital is not responsible for them. We encourage you to review their policies. Your interactions with such third-party services are governed by the privacy policies and terms of those third parties.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the Service, legal requirements, or data practices. If we make a material change, we will provide notice in a commercially reasonable manner.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact:

Trans-M, Ltd. dba Autonomous Digital

22136 Westheimer Parkway #602

Katy, Texas 77450

USA

Tel.: +1 (713) 575-3929 Email: ADE@mydigitalemployee.ai